Paws4Play – FAQs
Main Park Booking, Prices and Changes
• Bookings are made in advance via the website and paid securely through Stripe.
• Each booking slot includes loading and unloading your vehicle.
• You can add extra dogs (above the up to 2 included with your time slot) during the booking process.
• Bookings are non-transferable and the park cannot be sublet or resold.
• You will receive a confirmation email at the time of booking with your session details and your access gate code. Please check before you leave home.
• If you do not receive the confirmation email, please check your junk folder. If there is no confirmation, please contact us as the booking may not have gone through.
• Bookings can be amended up to 48 hours before your booked slot.
• The person making the booking is responsible for ensuring everyone attending is aware of (and follows) the Terms and Conditions.
App (for easy booking and account management): Get the app
Prices start at £9 for a 30 minute standard session including up to 2 dogs.
You can extend sessions in 30 minute blocks (up to a maximum of 3 hours) and add additional dogs for a small extra cost during the booking process.
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• Your session starts at the exact time shown on your booking (for example, 09:00).
• Your session ends exactly at the end of your booking (for example, 09:30 for a 30 minute session).
• Please follow the car park safety rules and wait until the previous user has left.
• Your session end time is the time your dog(s) should be in your vehicle and you have left the car park.
• We have clocks in the park to help you keep track of time accurately.
Please respect other users and leave in good time so you do not impact the next session.
Yes. Cancellations and changes must be made no later than 48 hours before your booking.
• No extension is allowed for late arrival.
• No refunds are given for a no-show.
• We reserve the right to close the dog park at any time; if we do, a full refund will be given and we will provide as much notice as possible.
• You must register an account to receive loyalty points.
• Each 30 minute booking earns 1 loyalty point, and each point is worth £1.
• Points usually appear in your account a few hours after your visit.
• Loyalty points can be used to purchase Paws4Play gift cards (via the Gift Cards section).
• Gift cards can then be used to pay for future sessions at checkout.
Arrival, Parking and Access
Yes. We have on-site parking for two cars. Additional off-site parking (about a 2 minute walk from the park entrance) is available on request.
To keep you and your dog(s) safe in the car park, please:
• Wait until the previous user has left.
• Shut the gate as soon as you have parked.
• Keep your dog(s) on a lead at all times while in the car park.
• Leave enough time to safely load your dog(s) and leave the car park before your booking ends.
Please never leave dog(s) unattended in the car park or in your vehicle.
Reactive dogs are welcome. We have a simple system to help everyone arrive and leave calmly:
• A ‘Reactive Dog Warning’ sign can be hung on the car park gate by the current user.
• A warning cone and sign can also be placed at the roadside entrance in front of the gate.
• If you arrive and see the warning sign or cone, please wait outside the car park until the previous user has left.
• Please use the red clip to secure the car park gate while you are in the park.
Remember: your session end time is the time your dog(s) should be in your vehicle and you have left the car park.
The access gate from the car park into the dog park uses the code provided in your confirmation email.
Check your confirmation email before leaving home.
If you have not received an email, please check your junk folder. If you still do not have a code, contact us so we can confirm your booking and provide access details.
• Yes. We have 24 hour CCTV covering the car park, dog park and the main customer area.
Safety, Health and Site Rules
The whole dog park is enclosed by a 1.9 m high fence (approximately 2m including the top wire) and a tall hedge. Deer gates are installed to make escape very difficult.
Please let us know if you spot any issues with the fencing or gates.
Please only allow digging in the designated digging pit.
No. All dogs using the park must be wormed and have vaccinations up to date.
Please note we do not check vaccination status, so treat the park like any outdoor space and consider the usual risks for your dog.
No. If your dog has been unwell in the last 48 hours, or is currently ill with diarrhoea or sickness, please do not visit.
We have had no reported instances of ticks in the park, but as with any countryside area we recommend a quick check after your visit.
Yes, children are welcome but must be supervised at all times.
Children should not climb on the dog agility equipment or go in the pond. A toy box is available in the building by the car park.
No. Paws4Play is a no-smoking park.
If you wish to bring an XL Bully dog, you must comply with the law and with these additional requirements (on top of the Paws4Play Terms and Conditions):
• The dog must have a valid Certificate of Exemption / be on the Index of Exempted Dogs (IED).
• You must hold valid public liability insurance for the dog.
• Handler ratio is 1:1 at all times.
• The dog is neutered in line with government rules.
• The dog is microchipped.
• The dog is kept on a lead and muzzled in the car park until the gate from the car park to the field is shut.
• Before opening the gate to leave the field into the car park, the dog must be put back on a lead and muzzled.
• The Reactive Dog sign and Reactive Dog A-frame are both used at the car park entrance.
• Once inside the secured field, the lead and muzzle can be removed.
If you have multiple dogs attending: the XL Bully must have its own handler, and any additional dogs must be supervised by another member of the same household. If dogs from different households attend, the XL Bully must remain muzzled and on a lead at all times with a 1:1 handler.
Facilities, Comfort and What’s On Site
Yes. There is a hard-standing path from the car park to the main seating and dog shower area.
You are welcome to walk anywhere in the park. In summer, paths are cut through the Devon meadow grass and flower areas.
Yes. We have two purpose-built shelters to keep you dry, with lights when required. The shelter by the car park also contains the warm dog shower, coffee and snacks.
In summer we also put up a large sail over the picnic seating area for shade and shelter.
Yes. There is a warm-water dog shower by the car park shelter.
• Warm shower and towels are available all year.
• Environmentally friendly shampoo is provided.
Yes. Cold drinking water is available around the park for your dog(s), and there is a tap to rinse muddy footwear.
Yes. There is a portaloo in the car park area for customer use.
Of course. Please take your rubbish home or use the bins provided.
On site you will also find:
• Coffee machine (from £2.25 per cup – card payment only).
• Fridge with soft drinks, chocolate (£1 each) and pots of Pringles (£1 each).
• Freezer with dog ices (£3) and Baboo ice creams (£3 each).
In summer, the picnic area is covered by the shade sail.
Yes – bring your dog’s favourite toys. We also provide a selection of toys in the shelters and near the digging pit.
• Please return toys to the shelters or the digging pit before you leave.
• Please place any broken toys in the bin in the shelter closest to the car park.
No. Please use the biodegradable bags and poo bins provided on site.
Please pick up all dog poo so we can dispose of it safely.
Please only allow digging in the designated digging pit, filled with play sand (tested to BS EN:1177).
Photos and Social
Yes please – we love seeing your photos and videos from Paws4Play.
• If you use Instagram, please tag us and include #paws4playmutterton.
• You can send photos and videos to our Dropbox request link: https://www.dropbox.com/request/xf4rtWG9Eye2RMLAMYnZ
• Facebook: https://www.facebook.com/Paws4PlayDogPark
Unless specifically requested otherwise, we reserve the right to use photos posted on our Instagram or Facebook accounts on https://www.paws4play.co.uk.
Contact and Emergencies
We inspect the field daily. If you have any concerns, please email contact@paws4play.co.uk.
In an emergency, please call:
• 07368603977 (Adrian)
• 07977733246 (Alison)
In case of emergency, what is your location?
what3words: ///self.grouping.hazy
Directions
From Junction 28 (M5):
• Take the Honiton Road past Mole Valley Farmers for approximately 2 miles.
• At Post Cross, turn right towards Plymtree and Aller.
• Continue for a further 2 miles, passing through 2 crossroads.
• Paws4Play Dog Park is on your right.
• The Paws4Play all-weather area is 60m further on, past the Mutterton hamlet sign, at Woodend Farmhouse on your right.
From Cullompton Centre:
• Proceed down Cockpit Hill past Hongs fish and chips.
• Keep straight over the motorway and railway line and continue up Old Hill.
• Continue for approximately 1 mile, then turn left by the Mutterton hamlet sign.
• Drop down the steep hill to the bottom (watch for potholes).
• At Mutterton Dairy Farm, continue straight on signposted Kentisbeare.
• Paws4Play all-weather area is at Woodend Farmhouse (second on the left after Weekes Farm).
• Paws4Play Dog Park is 60m further up the road on the left.
From the B3181 (Broadclyst/Cullompton Road):
• At The Merry Harriers pub, turn left from Cullompton or right from Broadclyst towards Clyst Hydon.
• After approximately 1/2 mile, turn left at Tye Cross signposted Mutterton (on a sharp right bend).
• Follow the lane all the way into the hamlet, passing Mutterton Dairy Farm on your right.
• Follow the sign to Kentisbeare.
• Paws4Play all-weather area is at Woodend Farmhouse (second on the left after Weekes Farm).
• Paws4Play Dog Park is 60 m further up the road on the left.
Policies and Disclaimer
The management does not accept liability for any accident, injury, misadventure or damage to person, animal or property, however so incurred.
Visitors use Paws4Play Dog Park at their own risk.